We gladly accept returns and exchanges within 30 days of our purchase date.
To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.
Unfortunately we cannot offer you a refund or exchange, for any of the following:
- Any item not in its original condition, damaged, opened packaging or used products.
- Any item that is returned more than 30 days after purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or Missing Refunds
If you have not received a refund yet, contact your payment company, it may take some time before your refund is officially posted.
Next contact your bank, there is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be sent to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.
To return your product, you should mail your product to: 226 Chapel Street Kitchener Ontario CA N2H 2V2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.